Source: https://tendernation.io/opportunities/01a13cdf-1e72-72a5-a7b8-146b6288af8d/hardware-support-and-associated-manufacturer-technical-support-2024-lot-1

awarded GB restricted procedure Suitable for SMEs

# Hardware support and associated manufacturer technical support 2024 - lot 1

[MCA - Maritime and Coastguard Agency](https://tendernation.io/buyers/mca-maritime-and-coastguard-agency)

Estimated value

£179,351

Published

24 Apr 2024

Deadline

Closed

6 Mar 2024

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The Maritime and Coastguard Agency (MCA) has a requirement for manufacturer hardware support and technical support for key compute, storage and network hardware that forms part of the infrastructure providing the critical National HM Coastguard Emergency Service capability.

The hardware is primarily supported by a infrastructure managed service, but this service requires underpinning services for hardware replacement and manufacturer technical support.

The asset list has been split into two Lots;

- Lot 1 Includes Cisco networking hardware. For these we require standard Cisco hardware and software support services to the required SLAs.
- Lot 2 Includes Cisco hardware and NetApp storage arrays that are beyond the Cisco End of Support date but is still in use. It also contains our NetApp storage arrays which have a lower level of support requirement. For this Lot we require a hardware replacement service only.

This opportunity is open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100).

A notice is not being published for Lot 2 because the value is below Â£10k.

## CPV classification

Technical support services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/4c192f33-3b07-4c10-bc0e-2cc13a68b774)

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