Source: https://tendernation.io/opportunities/01a13cdb-23d2-71e3-9ac7-35033302b639/ch232464-out-of-hours-call-centre-service

closed GB restricted procedure

# Ch232464 OUT of hours CALL centre service

[London Borough of Ealing](https://tendernation.io/buyers/london-borough-of-ealing)

Estimated value

£7,000,000

Published

5 Apr 2024

Deadline

Closed

16 Dec 2024

## About this tender

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council.

:-

• All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils

• all central government departments offices and

bodies.

• Any Registered Social Landlords

• Any Integrated Care Systems and Integrated Care

### Boards in UK

• Any Local Authority Trading Companies

• Any Local Authority Direct Service Organisations

## CPV classification

Telephone-answering services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/324be918-912c-4ba2-a418-4fee854400df)

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