Source: https://tendernation.io/opportunities/01a13cd9-ed6a-7288-903a-761fa330f68a/ebc-residential-property-managing-agent-service closed GB open procedure Suitable for SMEs # EBC - Residential Property Managing Agent Service [Elmbridge Borough Council](https://tendernation.io/buyers/elmbridge-borough-council) Estimated value Not stated Published 6 Sept 2024 Deadline Closed 30 Sept 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender EBC seeks to appoint a Service Provider capable of delivering the following services, either directly or through third parties: o Customer Services: Managing customer contact and out-of-hours service provision, complaint management, and the holding and processing of customer data, including regular collection of tenant circumstances and vulnerabilities. This also includes tenant engagement and consultation. o Tenancy Management: Providing lettings services, completing CORE returns, proactively managing antisocial behavior, overseeing mutual exchanges, handling tenancy changes, and addressing tenancy fraud. o Tenancy Sustainment: Offering financial management support, domestic abuse support, safeguarding services, and assistance in accessing services necessary to sustain tenancies. o Estate Management: Including estate inspections, cleaning, window cleaning, and grounds maintenance. o Responsive Repairs and Void Works: Ensuring timely and effective repairs and preparation of void properties for new tenants. o Landlord Health and Safety: Ensuring compliance with all health and safety regulations and maintaining safe living conditions. o Support for New Property Acquisitions and Disposals: Assisting with the acquisition of new properties and the disposal of existing ones. o Rent and Service Charge Management: Setting, collecting, and managing rent and service charges. o Tenant Satisfaction: Collecting and reporting on tenant satisfaction, including conducting Tenant Satisfaction Measures bi-annually. Additional information: The ITT is to be completed electronically using the SE Shared Services Procurement e-Sourcing portal. [sesharedservices.org.uk/esourcing](http://www.sesharedservices.org.uk/esourcing) The SE Shared Services e-Sourcing portal provides a web-based tool that enable the Council and Potential Bidders to conduct the strategic activities of the procurement lifecycle over the internet. It provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. Before completing a Bid, Bidders should ensure that the email address that has been used to register with the e-tendering portal is checked regularly as the e-tendering portal will generate automatic notifications to this email address when there are updates, changes or messages sent to the project or from the project team. Bidders should also check that their organisation details are correct and up to date. Please do not contact Elmbridge Borough Council directly. All technical queries regarding access to and submission of the Bid document should be directed to the e-tendering portal help desk: In-Tend Support: 0844 272 8810 ### Email: support@in-tend.com Is a Recurrent Procurement Type? : No Read full description ## CPV classification Property management services of real estate on a fee or contract basis Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/2a62031d-37e5-4651-b2df-1400cec3ed8f) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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