Source: https://tendernation.io/opportunities/01a13cd8-1192-707b-8b61-3c2d1a262ddc/corporate-case-management-and-complaints-system awarded GB restricted procedure # Corporate case management and complaints system [London Borough of Islington](https://tendernation.io/buyers/london-borough-of-islington) Estimated value £164,250 Published 30 Aug 2024 Deadline Closed 4 Jul 2023 ## About this tender There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work. ## CPV classification Database and operating software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1f041906-3791-4363-98e4-6101a4717b6b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough of Islington: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-islington) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 4 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-646b-7264-9081-ac0da3de596f/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 4 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027) [Software package and information systems – Suministro y mantenimiento de licencias de la plataforma de gestión deportiva para el Ayuntamiento de Las Rozas de Madrid (3 lotes). · Junta de Gobierno del Ayuntamiento Las Rozas · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-7b6a-70d3-9b11-bf3cb20e3687/spain-software-package-and-information-systems-suministro-y-mantenimiento-de) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Medical software package – eHealth pro Masarykův onkologický ústav · Masarykův onkologický ústav · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a156a9-6d62-73ac-ba27-c98f8437d1bb/czechia-medical-software-package-ehealth-pro-masarykuv-onkologicky-ustav)