Source: https://tendernation.io/opportunities/01a13cd6-a403-703a-9bd9-2c82b8caf2f8/post-user-needs-research-2024 awarded GB open procedure Suitable for SMEs # Post User Needs Research 2024 [OFCOM](https://tendernation.io/buyers/ofcom) Estimated value £154,400 Published 10 Oct 2024 Deadline Closed 5 Jul 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The data collected by this research will, along with other sources, form part of an evidence base to inform an assessment of whether potential changes to the postal Universal Service Obligation (USO) will continue to meet the reasonable needs of users.​.​ To understand (based on stated responses) the impact of specific potential changes to the USO letters service on users. Potential changes to assess will include:​ The removal of Saturday delivery of 2nd class letters;​ A slower speed for the majority of business (bulk) post;​ ### Additional letter tracking service for letters, and;​ A change in the delivery time for Special Delivery letters. ​ We need to understand the full range of potential impacts, with an ability to distinguish between impacts on user preferences and user needs.​ The focus throughout will be on letters/cards (including Royal Mail's 'Large Letter' service) - from the perspective of users as senders and as receivers. ​ Parcels are not in the scope of this research.​ ## CPV classification Market research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/15a5e0df-8324-42a9-b6d7-f15cdc92d370) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile OFCOM: past awards and live tenders](https://tendernation.io/buyers/ofcom) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)