Source: https://tendernation.io/opportunities/01a13cd6-95ad-71d5-9a99-ae1fdedcc960/bespoke-customer-service-training closed GB open procedure Suitable for SMEs # Bespoke Customer Service Training [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value Not stated Published 16 Jan 2024 Deadline Closed 16 Feb 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is £90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. Additional information: This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quote for the requirement described in the following pages. ### Delivery Notes Delivery via face to face session at Sandwell venues. Funding Type (WEFO or EU) : EU ### Funding Description ### Via LGA grant monies Is a Recurrent Procurement Type? : No Read full description ## CPV classification Development consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/154356de-c016-4436-84c3-b4871058d520) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Sandwell Metropolitan Borough Council: past awards and live tenders](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)