Source: https://tendernation.io/opportunities/01a13cd6-62e3-734b-85fc-b5f753b77472/west-midlands-combined-authority-are-looking-to-complete-pre-market-engagement-f pending GB open procedure Suitable for SMEs # West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution [West Midlands Combined Authority](https://tendernation.io/buyers/west-midlands-combined-authority) Estimated value Not stated Published 18 Jul 2024 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology. WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. Portal Website: [wmca.bravosolution.co.uk](https://wmca.bravosolution.co.uk) ### PIN Title: Contact Centre Delivery Partner Bravo Solution Project Reference: project\_891 ## CPV classification Call centre Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/14191d68-3510-465c-b0e5-685601cf07a0) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile West Midlands Combined Authority: past awards and live tenders](https://tendernation.io/buyers/west-midlands-combined-authority) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Provision of Payroll Services · The Pirbright Institute · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15a0a-9c0d-709d-81ea-b082c210a292/provision-of-payroll-services) [CA18489 - Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1594a-59c0-7116-83f2-f6a8be15db7d/ca18489-askham-bryan-college-provision-for-external-audit-services) [Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1599c-ceed-7243-ac52-e8ffe216e03f/askham-bryan-college-provision-for-external-audit-services) [Institutional Strengthening and Capability Development Plan for Disaster Risk Management in Khyber Pakhtunkhwa · Dai Global UK Ltd · 15 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a1594a-5b90-70f0-bfba-b41855fc1036/institutional-strengthening-and-capability-development-plan-for-disaster-risk-ma) [Tech support for the dev. of the PCF requirements of the NHS Supplier Roadmap · NHS England · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a1592e-e8f3-706b-9ddc-5c6a732dbed6/tech-support-for-the-dev-of-the-pcf-requirements-of-the-nhs-supplier-roadmap) [CCHA 0328 Legal Services Framework for Land and Development · Castles and Coasts · 35 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a158c1-081f-701f-9487-6053b00296f6/ccha-0328-legal-services-framework-for-land-and-development)