Source: https://tendernation.io/opportunities/01a13cd6-538d-7147-9837-38951abec912/customer-views-on-guaranteed-standard-scheme-gss

awarded GB direct award procedure Suitable for SMEs

# Customer views on guaranteed standard scheme (GSS)

[O F W A T](https://tendernation.io/buyers/o-f-w-a-t)

Estimated value

£36,550

Published

29 Oct 2024

Deadline

Closed

15 Aug 2024

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be

launching a consultation on payments made under the Guaranteed Standards Scheme (GSS).

Water and wastewater customers are entitled to guaranteed minimum standards of services from

their water or sewerage company. When companies fail to meet these standards, they are

required to make a payment to affected customers, as specified by the GSS

This research will need to be completed by early October 2024, in order to inform Ofwat's

response to and recommendations for, Defra's consultation.

## CPV classification

Customer satisfaction survey

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/13a65a91-580a-4580-b7ba-29790bcb8315)

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