Source: https://tendernation.io/opportunities/01a13cd5-b65b-71ab-9e82-6fbc12e138dd/helpdesk-ticketing-system [Skip to main content](#main-content) awardedGBrestricted procedure # Helpdesk Ticketing System [University of Lincoln](https://tendernation.io/buyers/university-of-lincoln) Estimated value £199,481 Published 23 Jul 2024 Deadline Closed 20 Jun 2024 ## About this tender An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. All while making it easier to consolidate vendors and tool instances even as requirements increase. ### Operations management ### Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, ### Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT. It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability. ## CPV classification Database systems Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/0fe32ca2-f2c1-4a1a-b57f-e91abd266c56) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileUniversity of Lincoln: past awards and live tenders](https://tendernation.io/buyers/university-of-lincoln)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – UEM OSS/MPC Dataport AöR 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff26-70c5-b28c-5fc6d67ab499/germany-software-package-and-information-systems-uem-ossmpc)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)