Source: https://tendernation.io/opportunities/01a13cd5-79cc-7030-9892-3de9746ad7be/t0533-connecting-the-country-future-customer-levels-of-service awarded GB restricted procedure Suitable for SMEs # T0533 Connecting the country: Future customer levels of service [National Highways](https://tendernation.io/buyers/national-highways) Estimated value £249,818 Published 19 Feb 2024 Deadline Closed 16 Jan 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The overall objectives of the Connecting the Country (CTC): Future Customer Levels of Service (LOS) programme is to develop the thinking and detail behind the concept introduced within CTC published in May 2023. The LOS programme is aiming to provide exceptional service and meet customer expectations regardless of where they are travelling on the SRN while recognising that customers have different needs on different parts of the network. The LOS programme aims to set out and test Levels of Service for the SRN. LOS are expected to be based on 6 of the 9 CTC Focus Areas. The LOS concept has been well received internally and externally but more work is required to fully detail out the proposed LOS based on CTC focus areas and our Route Strategy objectives. The LOS concept needs to be socialised with Subject Matter Experts as part of our CTC Steering Group and pilot corridors to be tested. The programme will culminate in a delivery and implementation plan of proposed LOS on the SRN working with the National Highways' Transformation team and approved at Exec level. ## CPV classification Development consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/0e5a678b-cfaa-4c60-a87d-dbe1e8107cb0) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile National Highways: past awards and live tenders](https://tendernation.io/buyers/national-highways) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Tees Bird Mapping Project · Natural England · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a158c1-0a39-72df-aac0-991d1747cd02/tees-bird-mapping-project) [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu)