Source: https://tendernation.io/opportunities/01a13cd4-0df4-731d-8ba7-49a8e5600f42/the-provision-of-contact-division-strategy awarded GB open procedure # The Provision of Contact Division Strategy [UKHSA](https://tendernation.io/buyers/ukhsa) Estimated value Not stated Published 25 Jun 2024 Deadline Closed 1 May 2024 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Our Contact Division (Single Service Centre - SSC) within National Operations, provides rapid and scalable contact services across a range of channels (e.g., digital and telephony) to enable contact tracing, advice, and guidance, booking and ordering, compliance with regulations, routing to partners, and disease notification. The current operating model was developed at a time of national crisis and as we continue to deliver on our goals and strategic priorities our operating model needs to evolve to support these. This review will align and create a vision to outline how we will prepare, respond, and build a redesigned operating model within contact centres and across the division, underpinning the UKHSA strategic plan, as well as outlining the approach to drive change to improve the way we operate. ## CPV classification Services furnished by business, professional and specialist organisations Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/053630f3-a7ca-4a4e-b10d-658bcbbaa808) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile UKHSA: past awards and live tenders](https://tendernation.io/buyers/ukhsa) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Washing and dry-cleaning services – Accord-cadre à bons de commande de prestations de location, entretien et gestion du linge · Cias Terres de Maurienne - Ehpad Bel'fontaine · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-7395-73b9-a765-1db7e6dd00b5/france-washing-and-dry-cleaning-services-accord-cadre-a-bons-de-commande-de) [Miscellaneous services – Servizio Reception Welcome Desk · Freie Universität Bozen · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b73-7187-9c80-2908f2993434/italy-miscellaneous-services-servizio-reception-welcome-desk) [Home-help services – Udbud af helhedspleje og hjemmepleje til borgere i eget hjem i Vejle Kommune · Vejle Kommune · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-a425-7319-a433-bf67841eb48a/denmark-home-help-services-udbud-af-helhedspleje-og-hjemmepleje-til-borgere) [Washing and dry-cleaning services – Gordijnenreiniging · Academisch Ziekenhuis Maastricht · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156a9-6fdc-7172-8048-7acdb8f50a37/netherlands-washing-and-dry-cleaning-services-gordijnenreiniging) [Washing and dry-cleaning services – Udbud på vask, leje og levering af Linned · Fællesudbud Sjælland · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b49-7299-bcbf-f1da15517b5e/denmark-washing-and-dry-cleaning-services-udbud-pa-vask-leje-og-levering-af) [Miscellaneous services – Servicio de Modelos en Vivo para la Facultad de Bellas Artes de la Universidad de Sevilla. · Rectorado de la Universidad de Sevilla · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b94-721a-8e8e-f04ca7219006/spain-miscellaneous-services-servicio-de-modelos-en-vivo-para-la-facultad-de)