Source: https://tendernation.io/opportunities/01a13cd4-0300-7229-a157-371588d0db80/out-of-hours-telephone-service-2024 closed GB open procedure Suitable for SMEs # Out of Hours Telephone Service 2024 [Curo Group](https://tendernation.io/buyers/curo-group) Estimated value £120,000 to £220,000 Published 1 Feb 2024 Deadline Closed 11 Mar 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### Out of Hours Telephone Service 2024 The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service. This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's. Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until. Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal. Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on `My Tenders`). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the `Publish Email` address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents. Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted. System Guidance is available at:-[in-tendhost.co.uk/curo/asp/onlinehelp.asp](https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview) or via the In-tend Support Desk (number located in `Help` section). Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest. Additional information: Is a Recurrent Procurement Type? : No Read full description ## CPV classification Call centre Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/04f47043-395e-4c89-b2a5-3a48129f0661) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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