Source: https://tendernation.io/opportunities/01a13cd0-7a7a-7156-a934-e404666ef24a/dvsa-contact-centre-additional-capacity-call-surges-2023

awarded GB restricted procedure

# DVSA Contact Centre Additional Capacity - Call Surges 2023

[DVSA - Driver and Vehicle Standards Agency](https://tendernation.io/buyers/dvsa-driver-and-vehicle-standards-agency)

Estimated value

£3,417,608

Published

15 Aug 2023

Deadline

Closed

17 Apr 2023

## About this tender

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.

## CPV classification

Call centre

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/ef7caaaa-c0e9-426d-b78d-f15054ef343a)

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