Source: https://tendernation.io/opportunities/01a13cce-03e2-722c-a3e8-233a462c281f/input-and-output-communications awarded GB open procedure # Input and Output Communications [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £140,000,000 Published 11 Apr 2023 Deadline Closed 9 Jun 2023 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work • Opportunities to drive increased compliance and close the tax gap • Increased efficiency and value for money HMRC was looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension. Read full description ## CPV classification Printed matter and related products Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/dfc03092-4874-4637-ae18-78d66ce174d1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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