Source: https://tendernation.io/opportunities/01a13ccb-d4a2-70ee-a85a-1886964be380/td2049-remote-processing-of-revenues-benefits-work-package awarded GB open procedure Suitable for SMEs # TD2049 - Remote Processing of Revenues & Benefits Work Package [Derby City Council](https://tendernation.io/buyers/derby-city-council) Incumbent usually keeps it Estimated value £2,070,000 Published 30 Aug 2023 Deadline Closed 29 Aug 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: • Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. • Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link. There are four work packages as follows: • Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing • Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. • Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims. • Work Package D - Council Tax and Business Rates: processing. The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes. Additional information: Additional info can be found on Find a Tender - Notice reference: 2023/S 000-023932 Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/d1ac432e-c393-43f2-a196-98a99b3eec11) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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