Source: https://tendernation.io/opportunities/01a13cc6-afbd-736b-ae9e-156c69733dc2/provision-of-alarm-receiving-centre-and-telecare-alarm-call-monitoring-service closed GB open procedure Suitable for SMEs # Provision of Alarm Receiving Centre and Telecare Alarm Call Monitoring service, and Out of Hours Repairs Call Handling service, and Anti-Social Behaviour Call Handling service. [Grand Union Housing Group](https://tendernation.io/buyers/grand-union-housing-group) Estimated value Not stated Published 27 Aug 2023 Deadline Closed 3 Oct 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Grand Union Housing Group (GUHG) wishes to appoint an experienced service provider to deliver an Alarm Response Call Monitoring service, an Out of Hours Repairs Call Handling service, and an Anti-Social Behaviour Call Handling service on a 24/7/365 basis. The services will cover properties owned and / or managed by GUHG, privately owned properties and properties owned by others. The Alarm Response Call Monitoring Service is for customers living in properties owned and / or managed by GUHG and in other privately owned properties. There is a customer base of circa 4,600 to be covered by this service, broken into two different business areas; (i) GUHG Life24 and (ii) Bedford Borough Council Telecare. The Out of Hours Repairs Call Handling and Anti-Social Behaviour Call Handling services are for customers living in properties owned and / or managed by GUHG. There are circa 12,500 properties to be covered by these services. The contract duration is for three years with the option to extend by up to a further two years via annual extensions. Any extension will be at the discretion of GUHG. The estimated contract value is circa £130,000 to £180,000 (excl. VAT) per annum. Additional information: Tender documents can be found at [in-tendhost.co.uk/grandunionhousing](https://in-tendhost.co.uk/grandunionhousing). If not already registered, you will need to register on this website in order to be able to view and download the documents. Further information can be found on Contract Notice 2023/S 000-025211. Is a Recurrent Procurement Type? : Yes Read full description ## CPV classification Alarm-monitoring services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b1593a66-fb81-477c-af5f-3c35f4909697) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Grand Union Housing Group: past awards and live tenders](https://tendernation.io/buyers/grand-union-housing-group) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [CA18489 - Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1594a-59c0-7116-83f2-f6a8be15db7d/ca18489-askham-bryan-college-provision-for-external-audit-services) [Askham Bryan College - Provision for External Audit Services · Askham Bryan College · 27 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1599c-ceed-7243-ac52-e8ffe216e03f/askham-bryan-college-provision-for-external-audit-services) [Institutional Strengthening and Capability Development Plan for Disaster Risk Management in Khyber Pakhtunkhwa · Dai Global UK Ltd · 15 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a1594a-5b90-70f0-bfba-b41855fc1036/institutional-strengthening-and-capability-development-plan-for-disaster-risk-ma) [Tech support for the dev. of the PCF requirements of the NHS Supplier Roadmap · NHS England · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a1592e-e8f3-706b-9ddc-5c6a732dbed6/tech-support-for-the-dev-of-the-pcf-requirements-of-the-nhs-supplier-roadmap) [CCHA 0328 Legal Services Framework for Land and Development · Castles and Coasts · 35 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a158c1-081f-701f-9487-6053b00296f6/ccha-0328-legal-services-framework-for-land-and-development) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 14 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a)