Source: https://tendernation.io/opportunities/01a13cc5-8a65-7040-80eb-265d0f3ece35/ae-high-intensity-usage-service-for-nhs-herefordshire-worcestershire-icb awarded GB direct award procedure Suitable for SMEs # A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB [Herefordshire & Worcestershire Integrated Care Board](https://tendernation.io/buyers/herefordshire-worcestershire-integrated-care-board) Estimated value £245,000 Published 4 Apr 2023 Deadline Closed 27 Mar 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service ("Supporting You") on behalf on NHS Herefordshire & Worcestershire Integrated Care Board. The contract commenced on 28th March 2023 for a period of 2-years. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected. The service will: • Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way; • Understand and address the unmet needs of people who access care more than expected • Lower the stigma associated with high intensity use and create a positive culture • Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire • Provide a service driven by quality and demonstrate person-centred approach • Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning. • Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them • Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services. As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services (including A&E, non-elective admissions, and calls to NHS 111 and 999). Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service. Read full description ## CPV classification Health services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/aa315dd2-5674-4156-961a-56d1d167d2ed) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Herefordshire & Worcestershire Integrated Care Board: past awards and live tenders](https://tendernation.io/buyers/herefordshire-worcestershire-integrated-care-board) [Sector More Health and social work tenders](https://tendernation.io/sectors/health-social-work) ## More tenders like this [COV - Coventry Advice Services Grant 2027 · Coventry City Council · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a154e4-5d51-728e-9c2e-b0d3c880bc14/cov-coventry-advice-services-grant-2027) [Gastroenterologist services – Tähystystutkimukset (colonoskopia ja gastroskopia) SOITE · Sansia Oy · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0b15-7339-9939-1b14de6c3eb3/finland-gastroenterologist-services-tahystystutkimukset-colonoskopia-ja-gas) [Social services – Garantie d'activité départementale · Departement de L'aude - CD11 · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a15183-21a4-7316-9f81-3a2021a97638/france-social-services-garantie-dactivite-departementale) [Health and social work services – DOA.2610.3.2026. 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