Source: https://tendernation.io/opportunities/01a13cc1-d4c8-71b1-bc15-014be54ab5f9/helpdesk-function awardedGBrestricted procedureSuitable for SMEs # Helpdesk Function [HS2](https://tendernation.io/buyers/hs2) Estimated value £6,800,200 Published 27 Jan 2023 Deadline Closed 10 Aug 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender Contract award of the Helpdesk Function service, which manages all enquiries and complaints received by HS2 Ltd with the utmost compassion and empathy by providing clear, timely and accurate interactions with stakeholders. The service operates a 24-hour 365-day Public Helpdesk and Enquiries Centre and manages all related enquiries, acting as a first point of contact and as public facing representatives. The contract was awarded using the Crown Commercial Services Outsourced Contact Centre and Business Services framework agreement (RM6181 - Lot 1). ## CPV classification Helpdesk services Source Contracts Finder (UK) · Notice 92ad1f29-d79f-46fb-af7f-06a1dac3592d [View official notice ](https://www.contractsfinder.service.gov.uk/notice/92ad1f29-d79f-46fb-af7f-06a1dac3592d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileHS2: past awards and live tenders](https://tendernation.io/buyers/hs2)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 10 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Computer audit and testing services – Durchführung von Penetrationstests Medizinischer Dienst Westfalen-Lippe 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14210-4370-73b1-9202-a32d357c69af/germany-computer-audit-and-testing-services-durchfuhrung-von-penetrationstes)[Data transmission services – Świadczenie usługi transmisji danych przez prywatny APN na potrzeby Systemu Wspomagania Dowodzenia Państwowego Ratownictwa Medycznego Lotnicze Pogotowie Ratunkowe 5 days left 21 Oct 2026](https://tendernation.io/opportunities/01a14210-8eca-715e-b4ff-84702b0c5c55/poland-data-transmission-services-swiadczenie-uslugi-transmisji-danych-przez)[Project management consultancy services – Asistencia Técnica de Soporte a las Unidades del Excmo. Cabildo Insular de La Gomera en Materia de Captación de Financiación, Gestión e Implementación de la Estrategia Gomera 36 Presidencia del Cabildo Insular de La Gomera 31 days left 15 Nov 2026](https://tendernation.io/opportunities/01a14210-0bfe-729f-83da-9694bd770021/spain-project-management-consultancy-services-asistencia-tecnica-de-soporte)[Software development services – IS Rozhodnutia NS SR Kancelária Najvyššieho súdu Slovenskej republiky 34 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14210-1893-7367-8632-e79c1ffe6627/slovakia-software-development-services-is-rozhodnutia-ns-sr)[Business analysis consultancy services – “Αποτίμηση και κοστολόγηση των υπηρεσιών Ψυχικής Υγείας (ΨΥ) και Ανακουφιστικής φροντίδας στην Ιατρική Αποκατάσταση (ΑΦ-ΙΑ), για τη λήψη τεκμηριωμένων αποφάσεων Πολιτικής Υγείας” της πράξης με Κωδικό ΟΠΣ 6019432 Κέντρο Τεκμηρίωσης και Κοστολόγησης Νοσοκομειακών Υπηρεσιών Ανώνυμη Εταιρεία (ΚΕ.ΤΕ.Κ.Ν.Υ. Α.Ε.) 33 days left 18 Nov 2026](https://tendernation.io/opportunities/01a14210-30e3-7326-b083-de4f9ca13172/greece-business-analysis-consultancy-services-apotimisi-kai-kostologhisi-ton)