Source: https://tendernation.io/opportunities/01a13cbf-a96d-70bf-8075-e01c48991ee4/t0407-critical-success-factors-to-re-mode-customer-journey awarded GB restricted procedure Suitable for SMEs # T0407 Critical Success Factors to Re-mode Customer Journey [National Highways](https://tendernation.io/buyers/national-highways) Estimated value £159,990 Published 17 Jan 2023 Deadline Closed 6 Dec 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The key purpose of this service is: 'to research the critical success factors required to influence the re-moding of targeted customer journeys away from single-occupancy car use, using National Highways network and assets.' The key objectives include the following: - Understand which of the gaps in evidence and understanding from the 2021/22 work should be developed in further detail in this project. - Consolidate findings from the following 2021/22 projects including: - Critical Success Factors of Transport Interchanges on the SRN - Incentivisation Project - End to End Journeys Project - Other relevant evidence e.g., Route Strategies - Better understand customer perspectives and behaviours in relation to re-moding within different contexts, and how this could influence future NH investment opportunities. - Understand what National Highways' role is in supporting travel choice and re-moding from the perspective of: - Bus and Coach operators - Local and National Stakeholder (STBs, TF, Bus and Coach Operators) - Customers - including segmentation of susceptible customers - Identify and understand how we use our existing infrastructure and assets to support re-moding of single-occupancy car trips and in what scenarios - Determine and detail the intervention opportunities; - What transport re-moding opportunities would work in different scenarios and why - What is National Highways role in developing and delivering these - Develop a framework to assist the business with potential interventions based on the location and scenario, and the cost/time/resource associated with it. Findings from this project will contribute to the proposed Travel Demand Management Strategy workstream for 22-23. Read full description ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/850dc102-05a7-48bc-b4ef-ee069aea5ac2) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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