Source: https://tendernation.io/opportunities/01a13cbd-5170-71e1-b674-6a4a6cb32047/provision-of-contact-centre-with-call-recording-transcription-pr2207 closed GB open procedure Suitable for SMEs # Provision of Contact Centre with Call Recording & Transcription (PR2207) [Parliamentary and Health Service Ombudsman](https://tendernation.io/buyers/parliamentary-and-health-service-ombudsman) Estimated value £100,000 Published 19 Dec 2023 Deadline Closed 17 Jan 2024 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following:- - Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, - Acquire a contact centre solution that integrates into Dynamics 365 (PHSO CMS) with call recording and transcription capabilities. - Call activity should also allow users to insert notes and show time stamps for activities on each case/contact. - The ability to stop/start recordings and access files to playback recordings. - The product must be able to support different retention policies and any non-casework call recordings and transcription should be purged within 30 days. - Access to files for review, training and learning purposes. - The ability to access files, for Subject Access Request (SAR) and for data mining and learning purposes in a format that meets PHSO requirements. Please refer to ProContract eTendering portal ([procontract.due-north.com/Login](https://procontract.due-north.com/Login)). ## CPV classification Networks Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/766790c6-e26a-4924-bb6a-07234629250d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Parliamentary and Health Service Ombudsman: past awards and live tenders](https://tendernation.io/buyers/parliamentary-and-health-service-ombudsman) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Multimedia equipment – Erstausstattung Medientechnik CPS Dresden - PR1287546-9940 · Fraunhofer-Gesellschaft - Einkauf B12 · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-7aee-70da-aebb-7f21e636a57c/germany-multimedia-equipment-erstausstattung-medientechnik-cps-dresden-pr1) [Fibre-optic materials – Fourniture d’émetteurs-récepteurs optiques (SFP Transceivers) utilisés dans le projet KM3NeT · CNRS Délégation Provence et Corse · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8083-708b-85a8-a2e4827bf193/france-fibre-optic-materials-fourniture-demetteurs-recepteurs-optiques-sfp) [Network equipment – Zajištění konektivity školy – Základní škola a Mateřská škola Krupka, Teplická 400 – opakovaná VZ · Základní škola a Mateřská škola Krupka, Teplická 400 · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-617c-7058-b1a7-e3cbeed9790b/czechia-network-equipment-zajisteni-konektivity-skoly-zakladni-skola-a-mat) [Audio-visual equipment – Veranstaltungs- / Medientechnik · Kreis Steinburg · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-6e64-7187-9c5b-e2105b0716d0/germany-audio-visual-equipment-veranstaltungs-medientechnik) [Network equipment – 2026-155 Subministrament d’equipament de seguretat perimetral i serveis per protegir els elements de TI hostatjats als centres de procés de dades (CPD) i equipament IOT de l’Hospital Clínic de Barcelona. · Consorci Hospital Clínic de Barcelona (HCB) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-7f20-737a-8dc6-0789e9e53c73/spain-network-equipment-2026-155-subministrament-dequipament-de-seguretat-p) [Communications equipment – Supports de communication visuelle et événementielle pour le département de la Seine-Maritime · Département de la Seine-Maritime · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8145-726e-bfcd-35d0d93bde45/france-communications-equipment-supports-de-communication-visuelle-et-evenem)