Source: https://tendernation.io/opportunities/01a13cb1-9efc-701c-a78b-c1f599bcee18/cambridgeshire-county-council-contact-centre-replacement-telephony-system

awarded GB open procedure Suitable for SMEs

# Cambridgeshire County Council Contact Centre Replacement Telephony System

[Cambridgeshire County Council](https://tendernation.io/buyers/cambridgeshire-county-council)

Estimated value

£300,000

Published

10 Oct 2023

Deadline

Closed

14 Apr 2023

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The current telephony system used by The Council is no longer suitable to provide modern Contact Centre functionality so a replacement system is being sought which will provide the functionality that our Contact Centre now require.

This is a further competition using CCS Framework 3808 Network Services 2 Lot 13: Contact Centre Services.

## CPV classification

Radio, television, communication, telecommunication and related equipment

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/2dd2d7f0-750c-4ed2-b0c9-2b27a8e5db44)

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[Buyer profile Cambridgeshire County Council: past awards and live tenders](https://tendernation.io/buyers/cambridgeshire-county-council) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment)

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