Source: https://tendernation.io/opportunities/01a13cb1-6c91-71c0-bb51-502113763dbb/helpdesk-software [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Helpdesk Software [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £294,000 Published 31 Jan 2023 Deadline Closed 14 Jan 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/2c9ef3ee-2e42-4777-8df7-8000f1e124a9) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileH M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 10 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Internet services – Предоставяне на интернет услуги за обектите на Българската телеграфна агенция БЪЛГАРСКА ТЕЛЕГРАФНА АГЕНЦИЯ 34 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14210-02d3-7206-8633-e9005571a4b0/bulgaria-internet-services-predostaviane-na-internet-uslugi-za-obektite-na-bie)[Data services – servizio DI noleggio DI UN sistema fisso PER la rilevazione della velocita’ omologato AI sensi dell’art. 142 del c.d.s., DI UN dispositivo PER IL controllo assicurativo E revisione (artt. 193 E 80 c.d.s.) DEI veicoli, compresa la gestione delle sanzioni amministrative relative ALLE violazioni ALLE norme del c.d.s. accertate a carico DEI veicoli E/O cittadini italiani E/O stranieri. San Giuseppe Jato 34 days left 20 Nov 2026](https://tendernation.io/opportunities/01a14210-8e8c-7066-b3bd-65fc08ec9198/italy-data-services-servizio-di-noleggio-di-un-sistema-fisso-per-la-rilevazi)[IT services: consulting, software development, Internet and support – Bokningssystem för Flottsbros verksamhet Huddinge Samhällsfastigheter AB 33 days left 18 Nov 2026](https://tendernation.io/opportunities/01a14210-aa49-71f2-9519-3e166fb11e0f/sweden-it-services-consulting-software-development-internet-and-support-b)[Data transmission services – Świadczenie usługi transmisji danych przez prywatny APN na potrzeby Systemu Wspomagania Dowodzenia Państwowego Ratownictwa Medycznego Lotnicze Pogotowie Ratunkowe 5 days left 21 Oct 2026](https://tendernation.io/opportunities/01a14210-8eca-715e-b4ff-84702b0c5c55/poland-data-transmission-services-swiadczenie-uslugi-transmisji-danych-przez)[Project management consultancy services – Asistencia Técnica de Soporte a las Unidades del Excmo. Cabildo Insular de La Gomera en Materia de Captación de Financiación, Gestión e Implementación de la Estrategia Gomera 36 Presidencia del Cabildo Insular de La Gomera 30 days left 15 Nov 2026](https://tendernation.io/opportunities/01a14210-0bfe-729f-83da-9694bd770021/spain-project-management-consultancy-services-asistencia-tecnica-de-soporte)