Source: https://tendernation.io/opportunities/01a13cb0-99f1-72b7-a755-57ddbb20f374/corporate-and-contact-centre-telephony-services-tender awarded GB open procedure Suitable for SMEs # Corporate and Contact Centre Telephony Services Tender [Slough Borough Council](https://tendernation.io/buyers/slough-borough-council) Estimated value £1,000,000 Published 21 Mar 2023 Deadline Closed 26 Aug 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender This further competition is aimed at securing a five year contract with a single supplier for the provision of a secure cloud-based corporate telephony and contact centre services in a single unified communications system, specifically: • Provision of telephony services which support the longer-term structure and service delivery models for the council as a whole and as an ICT service; • Corporate telephony requirements - provision of secure cloud-based services to all staff for inbound and outbound calls, including integration with our Microsoft Teams offering; and, • Contact centre telephony requirements - provision of secure cloud based, full contact centre specific functionality which allows for queue and demand management, call routing, interactive voice response, set within an omnichannel platform which includes: online, email, messaging audio and video conferencing as necessary. • Provision of service reporting covering: corporate telephony, comprehensive contact centre reporting and service management (incident) reporting. As such the Customer is seeking to work with a providers of such services who have specialist capability in the relevant lot (Lot 10 Unified Communications) and whose approach to service delivery, performance and contract management has a strong focus on customer service, financial service, process efficiency and effectiveness and innovation. The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities, reducing the time and effort required for both buyers and potential bidders. In order to submit a tender for this procurement, you are required to register your company on SE Shared Services portal and upload your tender electronically through the eSourcing portal prior to the tender closing date and time. Read full description ## CPV classification Radio, television, communication, telecommunication and related equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/276dadf7-4b6a-40f8-a318-8d09b8ac8a27) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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