Source: https://tendernation.io/opportunities/01a13cae-0068-712f-a656-4c0bfa2a90c9/customer-performance-measurement-framework [Skip to main content](#main-content) awardedGBrestricted procedure # Customer Performance Measurement Framework [National Highways](https://tendernation.io/buyers/national-highways) Estimated value £140,000 Published 20 Nov 2023 Deadline Closed 1 Nov 2023 ## Who can bid - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. ## About this tender Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey (SRUS). ## CPV classification Design and execution of research and development Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/170007a6-f072-4161-9654-2e5ce39df106) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNational Highways: past awards and live tenders](https://tendernation.io/buyers/national-highways)[SectorMore Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [The provision of an online family history service for wales The National Library of Wales 33 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14571-3ab0-72b7-a215-c1db7fc1c138/the-provision-of-an-online-family-history-service-for-wales)[Cymru Can Strategy Review Future Generations Commissioner for Wales 23 days left 9 Nov 2026](https://tendernation.io/opportunities/01a14571-3b47-71a7-b7c4-7d49c6871347/cymru-can-strategy-review)[Sector research for councils to learn from collaborative ICT delivery in local government Improvement and Development Agency for Local Government (IDeA) 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14503-584b-7036-bbe3-327b4e51c3c7/sector-research-for-councils-to-learn-from-collaborative-ict-delivery-in-local-g)[Research and development consultancy services – Traceability of Chemicals in Plastics and in Plastic Products Klima- og miljødepartementet 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14210-b20f-7027-b962-f3ccdb8e6084/norway-research-and-development-consultancy-services-traceability-of-chemica)[Research services – Supporto all’analisi dei sistemi di monitoraggio e valutazione della qualità nella IFP in coerenza con il framework EQAVET e sviluppo di strumenti per sistema di gestione di qualità integrato INAPP - Istituto Nazionale per l'Analisi delle Politiche Pubbliche 34 days left 20 Nov 2026](https://tendernation.io/opportunities/01a14210-a53b-70c6-a544-153ccfb24208/italy-research-services-supporto-allanalisi-dei-sistemi-di-monitoraggio-e-v)[Research and development services and related consultancy services – Evaluierung von Promillegrenzen für Fahrrad- und Pedelec-Fahrende Bundesanstalt für Straßen- und Verkehrswesen 52 days left 8 Dec 2026](https://tendernation.io/opportunities/01a14210-47bf-7219-bad8-36e3271f40b5/germany-research-and-development-services-and-related-consultancy-services-e)