Source: https://tendernation.io/opportunities/01a13cad-7547-73fd-8be3-ba0ee40fe42b/housing-services-advisor-x-3 closed GB open procedure # Housing Services Advisor x 3 [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value £5,337 to £6,176 Published 18 May 2023 Deadline Closed 22 May 2023 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Job Title: Housing Services Advisor x 3 Rate of Pay: ?12.02 per hour ### Hours: 37 per week Location: Hybrid/ Oldbury, Tipton & Rowley ### Start Date: ASAP ### Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for Housing Services Advisors to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work. We will expect our officers to: o Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments. o Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided. o Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction. o Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required. o Support lone working and similar tools to ensure the safety of Housing Services Officers. o Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases. o Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. For further details about this role please refer to the Job Description and Personnel Specification. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. ... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Monday 22nd May 2023 at 10am Is a Recurrent Procurement Type? : No Read full description ## CPV classification Recruitment services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1389036e-dc4c-4526-b674-4f0e8d0f9e43) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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