Source: https://tendernation.io/opportunities/01a13cad-6881-7112-aeae-4fc8926b031e/out-of-hours-call-response-service closed GB open procedure Suitable for SMEs # Out of Hours Call Response Service [City of London Corporation](https://tendernation.io/buyers/city-of-london-corporation) Estimated value £40,000 Published 5 Sept 2023 Deadline Closed 22 Sept 2023 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs. We are seeking a supplier to provide call centre cover on the out of hours telephone number we use for urgent estate management issues, other than repairs, which residents can use to contact us when our offices are closed. This operates from 16:00 to 08:00 on weekdays, all weekend and on public holidays. We have a Duty Officer rota in place during these hours. The Duty Officer will offer advice and, if the issue is urgent and requires a presence, will attend site. The service provider will act as a triage service and will contact the Duty Officer if required. Repairs are dealt with separately and will not form part of this contract, however the provider will be required to pass repairs calls onto the correct number. The duration of the contract is 3 years, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. We expect the annual cost of this service not to exceed £10,000. The total contract price, including optional extension, is £40,000. ## CPV classification Housing services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1349527a-7c57-41d5-8219-d62a6e6a372e) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile City of London Corporation: past awards and live tenders](https://tendernation.io/buyers/city-of-london-corporation) [Sector More Real estate services tenders](https://tendernation.io/sectors/real-estate-services) ## More tenders like this [Housing Site Identification, Landowner Engagement and Consultancy Services. · Chelmsford City Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-95e0-7222-9afc-7a4eb92afb30/housing-site-identification-landowner-engagement-and-consultancy-services) [Real estate services – Wykonanie operatów szacunkowych dla nieruchomości gruntowych na potrzeby postępowań administracyjnych prowadzonych w celu ustalenia wysokości odszkodowań za grunty pod drogi publiczne lub pod linie kolejowe (umowa ramowa) · Miasto Stołeczne Warszawa · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-66ca-72bb-94ae-d4e2c91a76e2/poland-real-estate-services-wykonanie-operatow-szacunkowych-dla-nieruchomosc) [Development services of real estate – Sélection d'un projet pour la réalisation d'environ 56 logements collectifs à Epinay-sur-Seine (93) sous la forme d'un Contrat de Promotion Immobilière (CPI) · Foncière Logement (75) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-6a54-7019-9b5a-ddee0b07934a/france-development-services-of-real-estate-selection-dun-projet-pour-la-rea) [Property management services of real estate on a fee or contract basis – Ventilatsiooni- ja kliimasüsteemide tehnohooldusteenuse raamhange 2026 · Tallinna Linnavaraamet · 14 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a15183-7240-714e-932c-f7c62d4db452/estonia-property-management-services-of-real-estate-on-a-fee-or-contract-basis) [Non-residential property services – Tehnohooldusteenuse tellimine Läänemaa objektidele (2027 ) tavatehnohooldus · Riigi Kinnisvara Aktsiaselts · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-bab9-73ee-8079-c050be4b1d5f/estonia-non-residential-property-services-tehnohooldusteenuse-tellimine-laan) [Real estate agency services on a fee or contract basis – Estate Agent Services - Framework Agreement · Stortinget · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a15183-74e2-729a-9a53-dba077887550/norway-real-estate-agency-services-on-a-fee-or-contract-basis-estate-agent-s)