Source: https://tendernation.io/opportunities/01a13caa-d135-72ee-a44c-eb4abd289b5d/income-recovery-officer-wl270923 closed GB open procedure # Income Recovery Officer WL270923 [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value £6,291 to £7,370 Published 27 Sept 2023 Deadline Closed 2 Oct 2023 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Job Title: Income Recovery Officer Rate of Pay: ?14.17 per hour ### Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE / Hybrid ### Start Date: ASAP ### Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity. The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts. o Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent) o A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment o Excellent negotiation and communication skills o Excellent customer service skills o Ability to work with minimal supervision o A performance-driven work ethos o A desire to help customers to sustain their tenancies o Highly organised and understand the importance of attention to detail o A good working knowledge of arrears management procedures and processes o Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases o A good working knowledge of Universal Credit o Income Management experience Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You must include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role, inside IR35. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user ... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Monday 2nd October 2023 at 17:00pm Is a Recurrent Procurement Type? : No Read full description ## CPV classification Recruitment services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/03a450a4-874c-432f-a93c-a2050eabf887) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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