Source: https://tendernation.io/opportunities/01a13ca9-901a-720f-8332-9a4172826380/provision-of-customer-experience-survey-202225

awarded GB restricted procedure

# Provision of Customer Experience Survey 2022/25

[Crown Commercial Service](https://tendernation.io/buyers/crown-commercial-service)

Open field

Estimated value

£1,166,540

Published

19 May 2022

Deadline

Closed

28 Feb 2022

## About this tender

The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (equivalent to around 2,600 interviews per quarter).

The high-level objective of the Customer Experience Survey is to monitor customer experience for the department. The survey also provides:

• an important timeline of customer satisfaction both quarterly and annually;

• an understanding of customer experience, including what is working well from the customer's perspective;

• insight on the customer experience for different customer groups, for example those on different benefits and at different touch points;

• data on the profile of customers including ethnicity, accessibility needs and disability.

## CPV classification

Customer survey services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/fb8d3a7a-55e6-4367-8224-2e1c70b66045)

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