Source: https://tendernation.io/opportunities/01a13ca8-d989-70e1-805b-406fc8e3a843/research-specification-to-understand-customer-to-understand-customer-readiness-f awarded GB restricted procedure # Research Specification to understand customer to understand customer readiness for a digital Child Benefit service [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £120,000 Published 17 Feb 2022 Deadline Closed 30 Jan 2022 ## About this tender The core objectives of this research are: - To develop a clearer understanding of ChB customers' current attitudes and expectations of a digital ChB service. - To understand customers' needs to access online services in order for us to identify information and communications required. The research aims to answer the following questions: - Are customers aware of current online facilities? - What are the reasons for customer contact in HMRC? - What information and communications are needed to notify customers of digital services to make the transition experience as positive as possible? - What are customers attitudes towards an online ChB service? - How much acceptance/resistance is likely for the potential to move to a 'digital by default' service? - What customers would like to use a ChB digital service? What will the demographic of a digital ChB customer base be? - What do customers expect from a ChB digital service? - Are customers likely to use digital services in the future rather than telephone/paper channels? ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f6756609-3c54-46ba-a746-0577dfe9586d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu) [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Development consultancy services – Accompagnement à la stratégie d'attractivité économique du territoire de GrandSoissons Agglomération (02) · GrandSoissons Agglomération · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156aa-1b92-70f5-96fc-71a2756e9dc1/france-development-consultancy-services-accompagnement-a-la-strategie-dattr)