Source: https://tendernation.io/opportunities/01a13ca8-356e-7247-a862-d3d82d493d72/isle-of-wight-independent-health-complaints-advocacy-service awarded GB open procedure Suitable for SMEs # Isle of Wight Independent Health Complaints Advocacy Service [Isle of Wight Council](https://tendernation.io/buyers/isle-of-wight-council) Estimated value £225,000 Published 29 Sept 2021 Deadline Closed 2 Nov 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Isle of Wight Council ("the Authority") invites Tenders from suitably qualified suppliers ("Potential Suppliers") for the provision of the Isle of Wight Independent Health Complaints Advocacy Service. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current contract ends on March 31st 2022. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they received. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process(es). This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman. Additional information: Any term listed in this notice, is the full term including any potential extensions. Any values listed are whole life contract values. Read full description ## CPV classification Social work and related services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f206c5c4-b909-4a2e-84df-6ba89a255077) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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