Source: https://tendernation.io/opportunities/01a13ca6-9157-7353-82e1-c2517a323683/telephonyunified-communications-solution awarded GB open procedure Suitable for SMEs # Telephony/Unified Communications Solution [Mid Devon District Council](https://tendernation.io/buyers/mid-devon-district-council) Estimated value £33,000 Published 1 Dec 2021 Deadline Closed 4 Jan 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Over the last 20 months' Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with - radically changing our service delivery model - balancing shifting customer and staff expectations - modernising current working practices - maintaining financial sustainability All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution. We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality. We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions: ### Functions Enhancements • Unified Communications and Collaboration tools • Enhanced Mobile/Agile Working • SIP Endpoints (softphone, mobile device Apps and 'hard' desk phones) • Improved reporting on call handling, volume, usage and cost breakdown. System Availability & Enhanced Support • Contemporary System Architecture • Improve system lifetime (PSTN retirement) • Improved Redundancy/Flexibility (Business Continuity) ### Cost • Reduced/Efficient system administration • Reduced call costs • Reduced licencing and line rentals. Additional information: To access the documentation to collaborate in this opportunity you will need to register on Proactis/Advantage South West procurement portal accessing the Supplier login and Register Free with ProContract Read full description ## CPV classification Installation services of communications equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e6835d72-d9f2-4833-ad53-b7eef784a736) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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