Source: https://tendernation.io/opportunities/01a13ca3-df53-7043-b593-e2acdae12e55/tender-for-ticketing-solution [Skip to main content](#main-content) closedGBopen procedureSuitable for SMEs # Tender for Ticketing Solution [National Museums Liverpool](https://tendernation.io/buyers/national-museums-liverpool) Estimated value Not stated Published 24 Jun 2022 Deadline Closed 20 Jul 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender National Museums Liverpool (NML) is inviting tenders for a ticketing solution. NML delivers a box office service year-round to our customers, in-venue and online. We process between 150,000 and 350,000 transactions per year with the majority \[c. 80%\] being chargeable transactions for exhibition tickets, events tickets, and membership sales. Our box office also processes bookings for school visits and group experiences as well as accepts donations to support the work of the organisation. The box office generates income between £500,000 and £1m per year depending on the programme. It's vital that the Ticketing Solution Provider understands that we've made the business decision to introduce Microsoft Dynamics 365 CRM, and for this reason also recognises that the cost of changing from our current CRM solution would be prohibitive to our business. For this reason, it is vital that the Ticketing Solution offered to us can be fully integrated with our existing CRM infrastructure, and not override or attempt to replace any of the core functionality we have chosen to utilise. For example, Microsoft Dynamics 365 CRM is the principal system for managing Patrons and Members. We also utilise Dynamics 365 Customer Voice (Surveys) and Dynamics 365 Marketing (Email Marketing, Events Management), and the Ticketing Solution must be able to work with these key tools. We're also looking to make further use of integrations where possible such as between Ticketing Solution and Point of Sale and Event Management System. The Ticketing Provider will be expected to collaborate with various teams at NML, our CRM Solution Provider and our Web Agency. The contract value for the potential contract term of 5 years (until 30 November 2025 with the option to extend for two 12 monthly periods) is estimated not to exceed £170,000 GBP excluding VAT. Please note that as volume of transactions are demand led, any values and volumes of transactions stated are approximate and variable over the contract term. Accordingly, no guarantee can therefore be given regarding the volume, nor value, of business placed. Further details are contained within our Invitation to Tender documents. Additional information: Procurement documents are accessible to all registered tenderers via [in-tendhost.co.uk](https://in-tendhost.co.uk/nationalmuseumsliverpool). To participate in this opportunity, tenderers are requested to log into In-Tend, download, complete and upload the completed procurement documents by the closing date and time for return of submissions. Further details are provided in the procurement documents. Should your organisation experience any technical difficulties with registering or using the In-Tend portal please contact In-Tend on 0845 557 8079 / 0114 407 0065 (Mondays to Fridays 8.30am to 5pm); or email . Is a Recurrent Procurement Type? : No Read full description ## CPV classification Industry specific software package Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/d30fcb2a-3605-4ccb-a2b6-45cf9f5c206c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNational Museums Liverpool: past awards and live tenders](https://tendernation.io/buyers/national-museums-liverpool)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – Zakup, dostawa i wdrożenie w zakresie digitalizacji i cyfryzacji dokumentacji medycznej wraz ze sprzętem komputerowym, dostawa serwerów i macierzy Wojewódzki Szpital Specjalistyczny im. Św. Jadwigi w Opolu 3 days left 19 Oct 2026](https://tendernation.io/opportunities/01a14210-2c8c-70e8-be40-f1a454a80c7b/poland-software-package-and-information-systems-zakup-dostawa-i-wdrozenie-w)[Software package and information systems – Solution de gestion du consentement utilisateurs Société nationale SNCF 47 days left 2 Dec 2026](https://tendernation.io/opportunities/01a1420f-fe3b-7017-ad0f-dad8ce3e912b/france-software-package-and-information-systems-solution-de-gestion-du-conse)[Information systems and servers – Przedmiotem zamówienia jest dostawa serwerów obliczeniowych wraz z elementami sieciowymi, niezbędnymi do wytworzenia cyfrowych węzłów radiowych wchodzących w skład realizowanego systemu w projekcie pn. Krajowa infrastruktura badawcza do rozwoju systemów GNSS/ADS-B ze szczególnym uwzględnieniem automatycznej detekcji zagrożeń ŚWIATOWID. Instytut Chemii Bioorganicznej Polskiej Akademii Nauk, Poznańskie Centrum Superkomputerowo-Sieciowe 13 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14210-9cd3-72a4-acdd-3d74afe047a9/poland-information-systems-and-servers-przedmiotem-zamowienia-jest-dostawa-s)