Source: https://tendernation.io/opportunities/01a13ca3-bee4-723e-ac80-26239c3786d4/ps22452-energy-affordability-contact-centre-and-application-process-services

awarded GB restricted procedure

# PS22452 - Energy Affordability Contact Centre and Application Process Services - MC

[Department for Business, Energy & Industrial Strategy](https://tendernation.io/buyers/department-for-business-energy-industrial-strategy)

Often single bidder

Estimated value

£5,000,000

Published

30 Dec 2022

Deadline

Closed

19 Dec 2022

## About this tender

\*\*\*\*\* THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION \*\*\*\*\*

This procurement is being concluded following a mini competition under the Crown Commercial Services RM6181 - Outsourced Contact Centre and Business Services.

### Brief Description of Requirement

UK Shared Business Services on behalf the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) wishes to establish a Contract for the provision of Contact Centre and Application Processing Services.

While the Department for Business, Energy & Industrial Strategy (BEIS) (the Contracting Authority) has several schemes in place to support households and businesses with energy bill costs this winter, only three are relevant to this specification:

- Energy Bills Support Alternative Funding Scheme (EBSS AF)
- Alternative Fuel Payment Alternative Funding (AFP AF)
- Non-Domestic Alternative Fuel Payment Scheme (ND AFP)

The Contracting Authority requires one Supplier to:

- deliver a telephony service which provides support to consumers applying for the schemes; and
- process applications.

## CPV classification

Business transaction and personal business software package

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/d2290f87-7185-4fed-87ec-eed6b7d8a27c)

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