Source: https://tendernation.io/opportunities/01a13ca2-75f1-72f5-b002-bfe3e43ac66f/customer-relationship-management-crm-programme-system-implementation-and-sup awarded GB restricted procedure Suitable for SMEs # Customer Relationship Management (CRM) Programme - System Implementation and Support Partner - AWARD [English Heritage-Procurement](https://tendernation.io/buyers/english-heritage-procurement) Estimated value £2,500,000 Published 31 Jan 2022 Deadline Closed 2 Aug 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is soon to complete a programme which will move much of the architecture onto the Microsoft Azure cloud platform. As part of the broader Technology Services strategy, we are focused on using Microsoft technologies where possible. Following a discovery exercise in early 2020 we can confirm that we are looking to implement a Microsoft Dynamics CRM solution. It is anticipated that additional applications (such as Power Platform, Sharepoint etc) will be needed to meet the minimum requirements. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity. ## CPV classification Customer Relation Management software development services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/c921603e-5cd5-453f-aaf6-ff3e7792c661) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile English Heritage-Procurement: past awards and live tenders](https://tendernation.io/buyers/english-heritage-procurement) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request · Borough of Telford & Wrekin · 9 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request) [Application service providers – Zakup i wdrożenie systemu finansowo-księgowego · Bankowy Fundusz Gwarancyjny · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi) [IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening · Gemeente Helmond · 19 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor) [Recruitment of Junior Information Systems / IT Assistant · Ministry of Environment and Urbanization GDCA · 13 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a14db4-0902-7278-a6b2-3a2b4c1de9ef/recruitment-of-junior-information-systems-it-assistant) [Recuritment of 3(Three) Senior Full-Stack Software Engineers for EARDIP PIU, MInT · Ministry of Innovation and Technology · 12 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a14db4-0886-72d6-b6ae-a98403a767f3/recuritment-of-3three-senior-full-stack-software-engineers-for-eardip-piu-min) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 38 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)