Source: https://tendernation.io/opportunities/01a13ca2-15e4-7320-b9d6-8aa0881fd3eb/rbgkew1099-visitor-experience-touchpoint-mapping

awarded GB open procedure Suitable for SMEs

# RBGKEW1099 - Visitor Experience Touchpoint Mapping

[Board of Trustees of the Royal Botanic Gardens Kew](https://tendernation.io/buyers/board-of-trustees-of-the-royal-botanic-gardens-kew)

Often single bidder

Estimated value

£20,000 to £110,000

Published

8 Sept 2022

Deadline

Closed

4 Oct 2022

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The purpose of this procurement is to contract a supplier to provide services relating to the creation of a visitor experience touchpoint map for the Royal Botanic Gardens, Kew. The initial phase of the services include carrying out one visitor mapping exercise at Wakehurst and another at Kew Gardens, both with pre-, during and post-visit online journeys of our shared website, project management of the mapping process and liaison with relevant teams as required.

The Touchpoint Mapping Agreement shall commence on the contract start date and be applicable during the project work at a timescale to be defined between Kew and the supplier on appointment. The project must be completed within the 2022/2023 financial year.

### To apply please follow these steps

• Go to [defra.bravosolution.co.uk/web/login.html](https://defra.bravosolution.co.uk/web/login.html)

• Click on 'view Current Opportunities'

• Scroll the list to locate 'RBGKEW1099 - Visitor Experience Touchpoint Mapping'

• Click on the title

• Follow the instructions to register and obtain the tender documents

## CPV classification

Maps

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/c6b4d0f9-360e-492b-8ce1-7252bdc21ed3)

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