Source: https://tendernation.io/opportunities/01a13c9f-927e-71c1-a42c-1a9c2d1d8616/death-claims-management-review awarded GB restricted procedure # Death Claims Management Review [NS&I](https://tendernation.io/buyers/nsi) Estimated value Not stated Published 24 Oct 2022 Deadline Closed 9 Sept 2022 ## About this tender Atos processes death claims on behalf of NS&I. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer. Simple claims are handled in Chennai; complex claims are referred to a team in the UK. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process. The main areas to cover are: • Atos' UK based controls over the death claim process in Chennai • Court Funds Office death claims • Robotic chat automation and the development of this project • Application and removal of blocker markers on customer profiles • Automated blanket tracing of customers' connected product holdings The review will not cover: • Blanket tracing of lost/dormant customers • Payment processes • Testing of death claim handling or call sampling. Risks: • Fraudulent claims are not identified; • Delays in processing claims lead to complaints • Errors in processing claims lead to complaints and financial loss. • Blockers, markers and account information are incorrectly applied to deceased customer profiles. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'. ## CPV classification Internal audit services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b4ad427e-a17c-42a1-ac7a-c5c537dd2a26) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile NS&I: past awards and live tenders](https://tendernation.io/buyers/nsi) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)