Source: https://tendernation.io/opportunities/01a13c9c-d0fe-7074-a629-6f447a5a93d9/provision-of-snagging-and-defects-customer-care-services-for-sixty-bricks-limite awarded GB open procedure Suitable for SMEs # Provision of Snagging and Defects Customer Care Services for Sixty Bricks Limited [London Borough of Waltham Forest](https://tendernation.io/buyers/london-borough-of-waltham-forest) Estimated value £100,000 Published 29 Jun 2022 Deadline Closed 8 Jul 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We are seeking an experienced residential specialist customer care provider to manage the 12 month defects and liability period across a number of Sixty Bricks new build residential schemes located in Waltham Forest. The provider will also be required to deliver a snagging service to ensure that the properties have been completed by the contractor to a high standard and in line with any warranty bodies requirements. The provider will manage the entire defects management and customer care process from the developers build complete snag stage through to 12 months from practical completion of each unit to include all administrative processes/formal requirements. The provider will act as the single point of contact for private and Shared Ownership residents and will be accountable for accurately recording and effectively communicating identified defects to Equans, SBL's contractor, who are responsible for the resolution of defects within agreed timescales. The customer care service provision is required on a 24-hour basis across multiple channels, including resident self-service. The provider will deliver regular reporting and generally support SBL to achieve high levels of satisfaction amongst the specified residents and customers. ## CPV classification Residential property services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a18ef102-aa8a-42d1-ac62-c307fb937813) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough of Waltham Forest: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-waltham-forest) [Sector More Real estate services tenders](https://tendernation.io/sectors/real-estate-services) ## More tenders like this [Building sale or purchase services – prestation de commercialisation, montage d’operations, et d’accompagnement au pret bancaire (vente EN LOT) · GIE Services Clients - CDC Habitat · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156aa-00e5-7027-99bf-b9900b4f7139/france-building-sale-or-purchase-services-prestation-de-commercialisation-m) [Real estate services – DIAGNOSTICS IMMOBILIER REL · 3F Notre Logis · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8ad9-71cc-a989-f7d8f4914e16/france-real-estate-services-diagnostics-immobilier-rel) [Property management services of real estate on a fee or contract basis – Isännöintipalveluiden hankinta · Hangon kaupunki · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a156a9-635e-7271-832d-6938ff193e22/finland-property-management-services-of-real-estate-on-a-fee-or-contract-basis) [Housing Site Identification, Landowner Engagement and Consultancy Services. · Chelmsford City Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-95e0-7222-9afc-7a4eb92afb30/housing-site-identification-landowner-engagement-and-consultancy-services) [Non-residential property services – Tehnohooldusteenuse tellimine Läänemaa objektidele (2027 ) tavatehnohooldus · Riigi Kinnisvara Aktsiaselts · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-bab9-73ee-8079-c050be4b1d5f/estonia-non-residential-property-services-tehnohooldusteenuse-tellimine-laan) [Real estate services – Wykonanie operatów szacunkowych dla nieruchomości gruntowych na potrzeby postępowań administracyjnych prowadzonych w celu ustalenia wysokości odszkodowań za grunty pod drogi publiczne lub pod linie kolejowe (umowa ramowa) · Miasto Stołeczne Warszawa · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-66ca-72bb-94ae-d4e2c91a76e2/poland-real-estate-services-wykonanie-operatow-szacunkowych-dla-nieruchomosc)