Source: https://tendernation.io/opportunities/01a13c9a-c602-717a-b7db-87e198d4ccd1/independent-nhs-complaints-advocacy awarded GB open procedure Suitable for SMEs # Independent NHS Complaints Advocacy [Durham County Council](https://tendernation.io/buyers/durham-county-council) Estimated value £65,000 to £325,000 Published 19 Oct 2022 Deadline Closed 17 Nov 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Independent NHS Complaints Advocacy Service in County Durham is provided in two parts: • Level 1 - Information and Advice: to include signposting, self-help, core office functions and marketing • Level 2 - Direct Advocacy provision. Where a Service User needs the assistance of a qualified Advocate to help them to make their complaint Since April 2013, Local Authorities have had a statutory duty to commission independent advocacy services to provide support in order for people to make a complaint about their NHS care or treatment. NHS Complaints advocacy is a specialist service which supports people who are considering, or wishing to make a complaint about the health services they receive. It bridges gaps between people and services, giving people the confidence, skills and power to raise concerns and let health services know when things have gone wrong. In this context advocacy can help people to have their concerns aired and considered before they make a formal complaint. The need for NHS complaints advocacy has developed as many people find it difficult to raise a concern or make a complaint, especially in cases where they are receiving on-going support from the services they wish to complain about. Others find the complaints handling process confusing and complex and need reassurance and practical support to navigate their way through. The Council believes that the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) applies to this contract. The tender documents can be accessed free of charge at [nepo.org](https://www.nepo.org) utilising reference DN635145 Additional information: Tender Documents can be accessed free of charge at [nepo.org](https://www.nepo.org) utilising reference number DN635145 Read full description ## CPV classification Health and social work services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/92d95121-162c-4871-b5fd-438e5b6dd19f) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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