Source: https://tendernation.io/opportunities/01a13c99-e3e5-72cc-92f2-a42333db7941/customer-insight-and-complaints-officer-adult-social-care closed GB open procedure # Customer Insight and Complaints Officer - Adult Social Care [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value £14,261 to £16,268 Published 19 Oct 2022 Deadline Closed 24 Oct 2022 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Customer Insight and Complaints Officer - Adult Social Care Rate of Pay: £16.06 per hour (PAYE) ### Hours: 37 hours per week Location: Sandwell Council House, Freeth Street, Oldbury/Home Working ### Start Date: ASAP ### Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: We are looking for a Customer Insight and Complaints Officer - Adult Social Care to work for a period of 12 weeks with a view to extend until end of December 2022. The role is 37 hours working from home although occasionally may be required to work from Oldbury Council House. You must have Adult Social Care Experience. Competent individuals with excellent communication skills both written and verbally along with a keen eye for attention to detail are sought to undertake customer liaison and lead on complex adult social care complaint investigation cases in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. The role involves agreeing complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organised with good time management skills. Successful candidates will also be required to assist in the collection and preparation of documentation required to respond to Subject Access Requests, Ombudsman enquiries and complaints and to assist the Customer Insight Manager in the administration of Adult Social Care feedback. You must have: A minimum of 2 GCSE's (or equivalent) which must include English language at A\*- C Knowledge of social care legislation and Adult Social Care complaint procedures. A minimum of 2-years' experience of interrogating and interpreting complex casefile and computer records in order to draw conclusions and make evidenced based decisions. The Job Description and Personnel Specification are attached for further information about the role. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here ... Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/8cdbe0a1-9140-4871-a694-1fa392e2a569) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Sandwell Metropolitan Borough Council: past awards and live tenders](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Guard services – Élőerős őrzés-védelmi szolgáltatás nyújtása 2027 · Jósa András Múzeum · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-f5b7-731d-af9f-b33205ef5a66/hungary-guard-services-eloeros-orzes-vedelmi-szolgaltatas-nyujtasa-2027) [Printing and distribution services – impression, façonnage, MISE SOUS PLI et routage de supports de communication POUR LES services DU departement de lot-et-garonne - 4 lots · Conseil Départemental du Lot-et-Garonne · 45 days left · 3 Dec 2026](https://tendernation.io/opportunities/01a156a9-6342-737e-9c91-e518c28582e6/france-printing-and-distribution-services-impression-faconnage-mise-sous-p) [Staff development services – Chefscoachning · Kriminalvården · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-98d2-71d0-bc35-e30ecdc9f40f/sweden-staff-development-services-chefscoachning) [Recruitment services – Upphandling avseende Rekryteringstjänster för koncernen Almi AB med dotterbolag · Almi AB · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-ae74-7220-9c41-43336fb80bd5/sweden-recruitment-services-upphandling-avseende-rekryteringstjanster-for-ko) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a) [Advertising and marketing services – Personalmarketingagentur\_Stellenanzeigen · Berliner Feuerwehr · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-6347-72f7-8491-b98e903a3ff7/germany-advertising-and-marketing-services-personalmarketingagentur-stellena)