Source: https://tendernation.io/opportunities/01a13c95-3ad4-72e2-98c2-da3c1f908dcd/cbc-1444-t-ls-customer-services-target-operating-model

closed GB open procedure

# CBC-1444-T-LS Customer Services Target Operating Model

[Central Bedfordshire Council](https://tendernation.io/buyers/central-bedfordshire-council)

Open field

Estimated value

Not stated

Published

10 Oct 2022

Deadline

Closed

4 Nov 2022

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Central Bedfordshire Council wishes to secure the services of expert external advice to support the Council's Corporate Management Team (CMT). With limited resources and increasing demand for our services, we know that we need to be more efficient and effective in how we deliver for our residents. The Council requires the awarded provider to set out a high-level (outline) plan of the changes and projects by providing an approach and operating model for customer services in Central Bedfordshire.

This will include setting out a timeline to make the changes and the possible costs and benefits (a business case and project proposal/ investment report that sets out the case for change and how that change can be realised).

Additional information: Is a Recurrent Procurement Type? : No

## CPV classification

Business analysis consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/6c019f3d-9c6a-4fe5-abf4-87d5e91900ed)

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