Source: https://tendernation.io/opportunities/01a13c93-9c0b-70ca-a37c-27e34e1e2c5f/contact-centre-support-officer closed GB open procedure # Contact Centre Support Officer [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value £1,508 to £1,600 Published 24 May 2022 Deadline Closed 30 May 2022 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Contact Centre Support Officer Rate of Pay: £10.19 (PAYE) ### Hours: 37 Hours per week Location: Independent Living Centre, 100 Oldbury Road, Smethwick ### Start Date: ASAP ### Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for a Contact Centre Support Officer to join the Enquiry Team. The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: •Deal with incoming calls and process requests for service from all customer enquiries across multiple channels, •Be an active Listener, with clear Communication skills, •Have excellent IT skills as the role requires the use of numerous systems and applications. •A minimum of 6 months experience working in a social care and/or health related role. •A minimum of 6 months previous experience of working on the front line within a customer focused environment. You must have GSCE English and Maths or an equivalent qualification. A Standard DBS check is required for this role. ### This role falls inside of IR35 Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 30 May 2022 at 9.00am Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6023780b-6d85-485f-890e-b45599898cee) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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