Source: https://tendernation.io/opportunities/01a13c93-0eb7-7230-8f3b-508cf33e8540/customer-service-repairs-review closed GB open procedure Suitable for SMEs # Customer Service & Repairs Review [City of London Corporation](https://tendernation.io/buyers/city-of-london-corporation) Estimated value £50,000 Published 7 Jun 2022 Deadline Closed 17 Jun 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender - The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs. - A restructure of the Housing Division has recently been completed and we would now like to take forward a review consisting of two distinct (but overlapping) elements: - arrangements for customer service provision across the Housing and Repairs teams ("the customer service element") ii. the existing Repairs and Maintenance team ### REQUIREMENTS - We are seeking a provider to deliver the two elements of work simultaneously and to note the following requirements: - Production of interim or progress reports at agreed intervals during the project - Delivery of a final report or reports, summarising the work undertaken and the outcome(s), with clear findings and recommendations ### TIMESCALES - We would like to appoint a supplier with a view to starting the project in June or July 2022. Delivery timescales should be outlined in the proposal submitted by the supplier. ### COST - We would expect both elements to be delivered for a cost of no more than £50,000. This is on the assumption that the majority of the work will be conducted remotely. Additional information: Contract duration is an estimate. To bid for this opportunity, suppliers must be registered on the Capital E Sourcing tendering portal. For more information, please view the Service Specification on Capital E Sourcing (prj\_COL\_20574). Read full description ## CPV classification Repair and maintenance services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5c8cfb8c-24d1-44f9-b9ad-2bc97dc82d56) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile City of London Corporation: past awards and live tenders](https://tendernation.io/buyers/city-of-london-corporation) [Sector More Repair & maintenance services tenders](https://tendernation.io/sectors/repair-maintenance) ## More tenders like this [Provision of Playground Services · Together Housing Association Limited · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a154e4-48d5-7218-a766-82a2175c6300/provision-of-playground-services) [ESTH - Lift Maintenance PPM & Reactive · Epsom and St Helier University Hospitals NHS Trust · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15476-6399-72fd-bd84-a9ca0f25a632/esth-lift-maintenance-ppm-reactive) [Gas Boiler Services · Maidstone and Tunbridge Wells NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-a8ed-726c-bb19-21f575ae5ba0/gas-boiler-services) [Repair and maintenance services of personal computers – Абонаментно и сервизно обслужване на офис техника : компютри, преносими компютри, принтери, скенери, копирни машини, монитори, UPS устройства, модеми, рутери и др., включително доставка на резервни части, материали и консумативи за офис техниката за срок от 12 месеца · ТЕРИТОРИАЛНО ПОДЕЛЕНИЕ "ДЪРЖАВНО ГОРСКО СТОПАНСТВО - КАЗАНЛЪК" · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-c01a-72fa-943e-551c1508bed2/bulgaria-repair-and-maintenance-services-of-personal-computers-abonamentno-i) [Repair and maintenance services – Calamiteitenwerkzaamheden rioolwaterpersleidingen · Waterschap Noorderzijlvest · 49 days left · 7 Dec 2026](https://tendernation.io/opportunities/01a15183-754c-70bf-bff4-46d38ff6fb78/netherlands-repair-and-maintenance-services-calamiteitenwerkzaamheden-rioolw) [Repair and maintenance of public conveniences – Störungsbeseitigung an abwassertechnischen Anlagen sowie Betrieb aller Toilettenanlagen · Flughafen Düsseldorf GmbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-4a13-7397-bf03-236020662e33/germany-repair-and-maintenance-of-public-conveniences-storungsbeseitigung-an)