Source: https://tendernation.io/opportunities/01a13c91-b4b6-7223-82c6-3916f62d5d95/helpdeskreceptionist-db-14apr22 closed GB open procedure # HelpDesk/Receptionist DB 14Apr22 [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value Not stated Published 14 Apr 2022 Deadline Closed 21 Apr 2022 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender ### RECEPTIONIST/HELP DESK OPERATIVE Rate of Pay: Band D £11.02 per hour to worker ### Hours: 37 hours pw Location: Sandwell Council House, Oldbury ### Contract type: Temporary for 3 months Job Description and Personnel Specification are attached, which also provides more information above the role. ### Working within our Facilities Management Help Desk We are seeking a highly motivated, skilled and experienced individual to enhance and support the Facilities Management Helpdesk. The role will encompass the front facing support and assistance to service delivery of the Facilities Management Operational Team. We are looking for an enthusiastic individual with excellent customer focus and experience to join our key support service. The successful candidate will be able to demonstrate a good understanding or ability when using ICT systems. There is a requirement to be able to produce accurate and time critical documents, spreadsheets, using relevant ICT knowledge and skills. Being a first contact helpdesk there it is imperative that the successful candidate will be organised, professional and courteous always. The successful candidate will be expected to induct visitors/contractors/VIP's and internal staff and communicate at all levels. An understanding and ability to answer telephones, arrange meetings and manage an electronic room booking process. An understanding of the council's financial procedure and accounting instructions will be required to enable the hire and booking of facilities. Good communication skills are essential, using a variety of mediums including face to face, written, telephone and emails. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to [templink\_1@sandwell.gov.uk](mailto:templink_1@sandwell.gov.uk) along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: THURSDAY 21 APRIL 2022 AT 1PM Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/531dce7e-4973-431e-be77-2c2419e32b10) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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