Source: https://tendernation.io/opportunities/01a13c91-6dc2-70d1-8c43-d376e4df7bdb/community-alarm-call-centre-contract pending GB open procedure Suitable for SMEs # Community Alarm Call Centre Contract [Shropshire County Council](https://tendernation.io/buyers/shropshire-county-council) Estimated value Not stated Published 27 Sept 2022 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Shropshire Towns and Rural Housing (STAR Housing) is inviting expressions of interest from suitably qualified and experienced suppliers for the provision of an Alarm Receiving Centre (ARC) solution to serve our community alarm clients. STAR Housing is an ALMO managing a stock of approx. 4100 general needs, independent living and supported homes for Shropshire Council. Properties are spread across Shropshire, but the majority fall within the vicinity of Bridgnorth and Oswestry. STAR Housing provide a community alarms service to approximately 650 clients across Shropshire. The majority of clients are owner occupiers, but our tenants do make up a significant proportion of the total. These clients are predominately located within independent living communities. All alarms units currently in use are analogue, dispersed alarms. However, in light of the forthcoming telephony digital switchover, STAR Housing will in the near future seek to procure digital alarm units to replace our analogue devices. Our intention is to initially purchase devices with dual analogue and digital connectivity, followed by purely digital alarm units. Whilst the forthcoming purchase of these new units falls outside of this tender, it is essential that potential suppliers understand the need for their Alarm Receiving Solution (ARC) to accommodate both analogue and digital alarm calls. The contract period will be for three years with the option of a further 2 years and it is anticipated that the contract will commence on 03/04/2023. The ARC solution must operate effectively on a 24/7/365 basis. Applicants will be expected to be Quality Standard Framework (QSF) certified by TEC Quality, and this accreditation must include the TEC Monitoring Service Delivery Module. References will be sought from supplier's current customers to verify the standard of current service delivery. If you wish to express your interest please apply by email to: Steve Gray MRICS, Procurement and Contracts Officer ### Quoting the reference N02 or in writing to the above at: Shropshire Towns and Rural Housing. The Spruce Building. Sitka Drive. Shrewsbury Business Park. Shrewsbury.SY2 6LG. The deadline for expressions of interest to be received at Shropshire Towns and Rural Housing office is Friday 28th October 2022 Read full description ## CPV classification Alarm systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5124b0ed-5d52-424b-9f6b-e07c3a55c9dd) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Shropshire County Council: past awards and live tenders](https://tendernation.io/buyers/shropshire-county-council) [Sector More Security, fire & defence equipment tenders](https://tendernation.io/sectors/security-fire-defence-equipment) ## More tenders like this [Security equipment – Rahmenvertrag über die Lieferung von persönlicher Schutzausrüstung (eProcurement) · Berliner Wasserbetriebe · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-0a10-7216-bcdb-32e368a84bcf/germany-security-equipment-rahmenvertrag-uber-die-lieferung-von-personlicher) [Firefighting equipment – Fourniture d'équipements de protection des œuvres d'art contre l'incendie au titre du Plan de Sauvegarde des Biens Culturels (PSBC) de la Ville de Lille · Ville de Lille · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-0bd6-737a-8486-0f7496f3a52d/france-firefighting-equipment-fourniture-dequipements-de-protection-des-oeuv) [Surveillance system – Autospecială de supraveghere cu termoviziune - VAN · Inspectoratul Teritorial Al Politiei de Frontiera Timisoara · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-4c50-73d8-aacd-94a57a12bc5f/romania-surveillance-system-autospeciala-de-supraveghere-cu-termoviziune-v) [Surveillance and security systems and devices – VKJ - Térfigyelő · Gödöllői Kistérség Önkormányzatainak Többcélú Kistérségi Társulása · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-ce5d-72ce-98bb-9434382f12b6/hungary-surveillance-and-security-systems-and-devices-vkj-terfigyelo) [Surveillance and security systems and devices – Raamovereenkomst voor de levering van toegangscontrole, inbraak en brandcentrales en CCTV voor gebouwen. · VZW Samenaankoop AZO · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0643-73b1-892a-c01b1f7e261a/belgium-surveillance-and-security-systems-and-devices-raamovereenkomst-voor) [Ammunition – Adquisición de munición ACA de 155 mm · Jefatura de Asuntos Económicos del Mando de Apoyo Logístico · 19 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a15183-281c-7105-a2ae-a5c2dcf12704/spain-ammunition-adquisicion-de-municion-aca-de-155-mm)