Source: https://tendernation.io/opportunities/01a13c8e-c368-71cc-b667-00c451f7cf0d/return-to-collection-debt-and-covid-impacts awarded GB restricted procedure Suitable for SMEs # Return to Collection debt and Covid impacts. [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £85,000 to £90,000 Published 28 Oct 2022 Deadline Closed 26 Aug 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender This is a KAI Social Research contract which was let through Research & Insights Dynamic Purchasing System. HMRC debt balance has increased significantly as a result of the pandemic as well as two significant pauses in active debt collection activity. in response to this, as well as reduced collector resource and increased workload Debt Managment have transformed debt collection, in concert with stakeholders across HMRC, by introducing an innovative risking model segmenting customers. We are able to quantify performance, however, we want to understand the driving force behind payments, motivations and perceptions. Internal quantitative evaluation is monitored robustly but additional qualitative research will allow us to get behind how our new approach has felt to customers, in order to enable us to form a robust model appropriate for the current climate and build customer confidence to comply with future liabilities and seek financial assistance. This approach requires robust evaluation due to significant investment and NAO interest. Research will enable us to react to evidence to deliver efficiencies, and provide customer support whilst maximising payment opportunities. ## CPV classification Research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/3e8c5f5a-236f-4672-a7e1-2b835e5af55f) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)