Source: https://tendernation.io/opportunities/01a13c8e-8952-73b6-9d4f-27e576db828d/request-for-proposal-rfp-for-night-concierge-services closed GB open procedure Suitable for SMEs # Request for Proposal (RFP) For: Night Concierge Services [Social Interest Group](https://tendernation.io/buyers/social-interest-group) Estimated value Not stated Published 27 Sept 2022 Deadline Closed 14 Oct 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Social Interest Group is undertaking a review of the night concierge agencies it works with. This project will include a competitive tender for invited agencies to put forward proposals to become our preferred supplier that will enable the Group to cover the breadth of its needs. It is envisaged that contracts will be awarded to successful bidders for periods of up to 3 years. All contract awards will be on a non-exclusive basis. The Group has its head office in Highbury & Islington, and a network of local offices/projects. The local offices/projects will drive most of the night concierge needs from a variety of disciplines. Night Concierge needs will vary across sites. The Group provides accommodation based support service for adults experiencing complex needs including mental health and substance misuse issues. Some of our residents will also have be in the Criminal Justice System. The Group is seeking night concierge agencies that have proven experience, networks and expertise. Providers are required to provide a concierge service at each location which for the avoidance of doubt includes the following; • A waking night service where residents can contact staff at any point throughout the shift • Regular patrols of the service, both internally and externally (minimum of 1 per hour) • Monitor the entrance and exits from the building to ensure that any unwanted visitors are not allowed on the premises. • Monitoring of residents whereabouts and recording this appropriately on the system provided, • Complete a welfare check on each resident every night, • Engaging with residents in a pro-active way with an asset based, trauma informed approach • Attend handover (where required) to ensure that a full understanding of the current needs and requirements for each resident for the shift ahead. • Following requests from handovers to ensure that staff and residents are kept safe, and appropriate checks, reviews etc are completed as requested. • Staff must be prepared to respond and manage any crisis or emergency that occurs during the shift, including escalation to emergency services and SIG On-Call managers where required • Supporting the service to ensure that the residents keep to the code of conduct/house rules. • Managing the reporting of any emergency repairs using listed call out contractors if needed. • Ensure that staff are familiar with, understand and follow appropriate SIG policies • Follow all local protocols / procedures that derive from these policies • To protect the fabric of the building and maintain cleaning both internally and externally such as, sweeping and rubbish clearance • Attend Team Meetings where required The documents that must be submitted to form your RFP response are listed at Part 2 of Annex 2 (Supplier Response) to this RFP. All documents required as part of your RFP response should be submitted to by the RFP Response Deadline Read full description ## CPV classification Other community, social and personal services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/3ce52c52-637a-488a-8ea7-40a4f9e61a4b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Social Interest Group: past awards and live tenders](https://tendernation.io/buyers/social-interest-group) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Miscellaneous services – Ochrona osób i mienia na terenie Miasteczka Studenckiego AGH w Krakowie - KC-DE-zp.25.401.2026 · Akademia Górniczo-Hutnicza im. 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