Source: https://tendernation.io/opportunities/01a13c8c-d053-727d-b09a-37b24d3a9df2/provision-of-a-call-handling-and-distribution-service pending GB open procedure Suitable for SMEs # Provision of a Call Handling and Distribution Service [CPS](https://tendernation.io/buyers/cps) Estimated value Not stated Published 24 Aug 2022 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month. The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS). Please refer to the attached document for further information on this early engagement opportunity. ## CPV classification Information technology services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/30d126ff-cb35-49f8-aaf7-054168ac3a0b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile CPS: past awards and live tenders](https://tendernation.io/buyers/cps) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster)