Source: https://tendernation.io/opportunities/01a13c8c-8b20-71d2-8c38-7866a2d14dce/pulse-vadc-support-30092022-29092023

closed GB open procedure

# Pulse vADC support 30/09/2022 - 29/09/2023

[Cornwall Council](https://tendernation.io/buyers/cornwall-council)

Often single bidder

Estimated value

£10,200

Published

21 Sept 2022

Deadline

Closed

28 Sept 2022

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Renewal of support and licensing is required for the following device serial numbers:

- MNT-STM-2000-L-1 S/N: 665564
- MNT-STM-2000-L-1 S/N: 665565
- MNT-STM-2000-L-1 S/N: 663874
- MNT-STM-2000-L-1 S/N: 665562

Of the two service support offerings (Gold or Platinum), we have historically and still require Gold Protection level, which provides the following:

â&#128;¢ 24x7x365 Global Support Centre assistance

â&#128;¢ Customer Support Portal access

â&#128;¢ Online knowledge base, technical documentation and support forum access

â&#128;¢ Software updates

â&#128;¢ Hardware replacement

â&#128;¢ Customer Enabled Escalation on the CSP

â&#128;¢ Maintenance Window Coverage

â&#128;¢ Support Notifications

â&#128;¢ In-depth Root Cause Analysis on demand

â&#128;¢ E-Learning access

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/2ecb4176-dd56-4778-8615-2bcbe1561f1b)

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