Source: https://tendernation.io/opportunities/01a13c8b-3dc1-7298-bd5e-9fb7bcaed8a4/customer-experience-management-cxm-system [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Customer Experience Management (CXM) System [West Northamptonshire Council](https://tendernation.io/buyers/west-northamptonshire-council) Estimated value £550,000 to £600,000 Published 26 Jul 2022 Deadline Closed 17 May 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry. Additional information: Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months. ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/25861bb8-ae1e-4d58-97d4-4979165c2d3d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileWest Northamptonshire Council: past awards and live tenders](https://tendernation.io/buyers/west-northamptonshire-council)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Supply, Installation, Testing and Commissioning of Asset Performance Management System (APMS) in PESCO Bannu & Dera Ismail Khan Operation Circles Khyber Pakhtunkhwa Province Peshawar Electric Supply Company 52 days left 8 Dec 2026](https://tendernation.io/opportunities/01a13e41-035c-7095-8855-8913fea8b965/supply-installation-testing-and-commissioning-of-asset-performance-management)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)