Source: https://tendernation.io/opportunities/01a13c88-86ff-73d4-a296-cfe627b95d56/purcon1054-cherwell-managed-service-it closed GB open procedure Suitable for SMEs # PURCON1054 - Cherwell Managed Service IT [University of East Anglia](https://tendernation.io/buyers/university-of-east-anglia) Estimated value Not stated Published 22 Sept 2022 Deadline Closed 7 Oct 2022 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender 1.1 The IT and Computing Services division provide IT services for staff and students at the University of East Anglia. Our service desk and technical teams use the Cherwell Service Management tool to manage services and support service delivery. Cherwell is used for service request management, incident management, asset and configuration management, and knowledge management in particular. The division has recently launched a significant service management project to further improve our existing practices, and to introduce new efficient service management procedures, within Cherwell. The project has coincided with the loss of our Cherwell system administrator and developer. Consequently, we're looking for a partner organisation to help in two main areas: - to undertake the day-to-day system administration and maintenance of our Cherwell system, ii) to undertake Cherwell system development and configuration work to help us further improve our service management practices, and to extend the system to another business unit. Our expectation is that more system development and configuration work will be needed initially to help us improve the performance of Cherwell, to help us extend Cherwell to another business unit, and to help lay the foundations of strong service management practice based on best practice and the ITIL4 framework. Our current contract with Cherwell expires 31/07/23 likely to be extended for a further year until 31/07/24, this managed service contract will reflect this. Additional information: To apply please register via Intend to access the documentation and bid: [in-tendhost.co.uk](https://in-tendhost.co.uk/universityofeastanglia/aspx/Home) Is a Recurrent Procurement Type? : No Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1264179c-c540-4d8c-8a25-71d46f2e0bbe) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile University of East Anglia: past awards and live tenders](https://tendernation.io/buyers/university-of-east-anglia) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster)